Do You Have A Question?
Please see our contact page. We endeavour to respond to all enquiries within 24 hours, however during busier periods please allow up to 48 hours.
All orders are sent via Royal Mail or DPD. Due to the handmade nature of some of our products, we occasionally need up to 1 week for despatch. If you have special delivery requirements, please email [email protected]. *DPD shipping: orders are shipped within 2 whole working days, excludes handmade/personalised items such XL bandanas, snoods and ID tags.
UK orders:
Delivery is charged at:
£3.49 for 2nd class
£5.75 for 1st class
£5.99 for DPD (Presentation box included, mainland UK delivery only).
*DPD shipping: orders are shipped within 2 whole working days, excludes handmade/personalised items such XL bandanas, snoods and ID tags.
EU and International orders:
We are thrilled to offer shipping to USA, Canada, Australia & New Zealand and most parts of the EU.
If you are in the EU, USA, Canada, Australia or New Zealand please visit our Etsy store to checkout any orders (Etsy will collect relevant taxes on our behalf - we cannot do that via our main website): https://www.etsy.com/uk/shop/PetPoochBoutique
Yes, we can deliver to an alternate address.
You will be prompted during checkout as to if you wish to deliver to an alternate address but please note invoices will be sent with the item.
*PLEASE NOTE* we cannot accept orders going to a PO box/locker address as our couriers cannot deliver to these types of addresses.
DPD Parcels returned to us as customer refused, maximum delivery attempts reached or failed collection, will be refunded less the original postage and DPD's return parcel fee.
Every item purchased will come in its own appropriate packaging where applicable.
Should you wish to add a presentation box onto your order please be sure to select 'DPD' postage when checking out and a box will be included as standard.
If you are not entirely happy with your online purchase from Pet Pooch Boutique please return it to us within 14 days of receiving it. Email [email protected] with a copy of your order number to request a returns form. The goods must be returned in perfect condition, unworn and with all labels intact. Refunds do not include refunding of original postal charges.
We accept PayPal and all major credit and debit cards including AMEX.
