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Do You Have A Question?

  1. How can I contact Pet Pooch Boutique?
Please see our contact page. We endeavour to respond to all enquires within 24 hours, however during busier periods please allow up to 48 hours.

 
  1. How will my order be sent? When should I expect to receive my order?
All orders are sent via Royal Mail or DPD. Due to the handmade nature of some of our products, please allow up to 1 week for despatch. If you have special delivery requirements, please email info@petpoochboutique.com
*DPD shipping: orders are shipped within 2 whole working days, excludes handmade/personalised items such XL bandanas, snoods and ID tags.


  1. What are delivery charges?
UK orders:
Delivery is charged at £3.50 for 2nd class and £5.99 for 1st class and £7.00 for DPD + Presentation box (mainland UK delivery only)
*DPD shipping: orders are shipped within 2 whole working days, excludes handmade/personalised items such XL bandanas, snoods and ID tags.
EU and International orders:
We only ship to addresses within the UK

  1. Can orders be delivered to a different address to my own?
Yes, we can deliver to an alternate address. You will be prompted during checkout as to if you wish to deliver to an alternate address but please note invoices will be sent with the item.
*PLEASE NOTE* we cannot accept orders going to a PO box/locker address as our couriers cannot deliver to these types of addresses.
DPD Parcels returned to us as customer refused, maximum delivery attempts reached or failed collection, will be refunded less the original postage and DPD's return parcel fee.


  1. How will my order be packaged?
Every item purchased will come in its own appropriate packaging where applicable. Should you wish to add a presentation box onto your order please be sure to select 'DPD' postage when checking out and a box will be included as standard.


  1. How can I return or exchange an unwanted item?
If you are not entirely happy with your online purchase from Pet Pooch Boutique please return it to us within 14 days of receiving it. Email info@petpoochboutique.com with a copy of your order number to request a returns form. The goods must be returned in perfect condition, unworn and with all labels intact. Refunds do not include refunding of original postal charges.


  1. How do I pay for my goods?
We accept PayPal and all major credit and debit cards including AMEX.


Pet Pooch Boutique is a registered trademark, UK00003413592